We greatly value your patronage and strive to provide you with an exceptional experience in our store. Should you have any inquiries or concerns, we kindly direct your attention to the following frequently asked questions (FAQs) for your convenience:

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What is the estimated shipping time for orders within the USA?

Orders shipped within the USA typically take between 3 to 10 business days to arrive.

How long does it take for international orders to be delivered?

International orders, when shipped overseas, generally have an estimated delivery time of 10 to 30 business days.

Will there be any additional taxes or charges for international orders?

Yes, some overseas countries may impose additional taxes or customs duties on imported goods. These charges are not included in our shipping costs and are the responsibility of the recipient. Please be aware of your country's customs policies and regulations, as these extra charges may vary. It's advisable to check with your local customs office for specific information on potential taxes or duties related to your order.

Are there any expedited shipping options available for USA or International orders?

Yes, some of our products can be upgraded to priority shipping for an additional charge within the USA and overseas. Please email us within 12 hours of your purchase to customersupport@velliet.com to confirm if your product can be shipped for :

Domestic priority shipping: 2-3 business days

International priority shipping: 3-5 business days

What is your return policy?

Returns and exchanges are not supported if a customer ordered the wrong size, color, or simply changed their mind. However, in case of a damaged product or a manufacturing error, Velliet offers a free replacement or a refund.

Please refer to Return & Refund Policy page, located in our Home Page for more information.

How can I cancel my order?

We apologize if you're not satisfied with your order. If you wish to cancel, please contact us within the next 24 hours from the time of your purchase. You can reach out to our customer support team through : customersupport@velliet.com . We'll do our best to assist you with the cancellation process. Keep in mind that once the 24-hour window has passed, we may have already processed and shipped your order, making cancellation more challenging. We appreciate your understanding and cooperation.

Do European Union customers have any specific return rights?

Yes, if you are a customer from the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. To exercise this right, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

If you have further return/refund questions please click here.

How do your services use my personal information?

We process your personal information for various purposes, such as facilitating account creation, delivering services, responding to inquiries, sending administrative information, managing orders, enabling user-to-user communications, requesting feedback, and more.

What legal bases do you rely on to process my information?

We rely on valid legal bases under applicable law to process your personal information. These bases include your consent, performance of a contract, legitimate interests, legal obligations, and protection of vital interests.

Do you share my personal information with third parties?

In certain situations, we may need to share your personal information, for example, during business transfers, such as mergers or acquisitions. We ensure that any sharing of your information complies with relevant privacy regulations.

Do you use cookies and tracking technologies?

Yes, we may use cookies and similar tracking technologies to collect and store information. You can find specific details on how we use these technologies and how you can refuse certain cookies in our Cookie Notice.

How long do you retain my personal information?

We keep your information for as long as necessary to fulfill the purposes outlined in our privacy notice unless otherwise required by law. Once we no longer have a legitimate business need, we securely delete or anonymity your information, or store it securely until deletion is possible.

If you have further privacy policy questions please click here.